Claire Jones Coaching Privacy Policy

Updated: May 2020

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At Claire Jones Coaching, I am committed to protecting and respecting your privacy.

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This Policy explains when and why I collect personal information about people who visit my website, how I use it, the conditions under which I may use it and how I keep it secure.

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I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my website, you’re agreeing to be bound by this Policy.

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Any questions regarding this Policy and our privacy practices should be sent by email to claire@clairejonescoaching.co.uk

 

Who am I?

 

https://www.clairejonescoaching.co.uk/

 

Personal Development Coach

Qualified NLP Practitioner certified by Skills 24 and AIP.

Member of ANLP. 

 

How I collect information from you?

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I obtain information about you when you make a request for my services, for example, when you contact me about booking a free-trial coaching session, send me an email about my services or products, or if you register to receive one of my email newsletters/tips or to be kept updated etc. Please note it’s very easy to opt-out or unsubscribe if you want to?  Please email me and put “unsubscribe” in the title and I will unsubscribe you.

I may request basic info about your child/teen (if under 18 years) and the problems they are experiencing, so I can offer the most applicable help and support. You MUST give me permission to safely and securely store information on your child or teen. 

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What type of information is collected from you?

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The personal information I collect might include your name, address, email address, phone number, IP address, and information regarding the specific needs of your child or teen. 

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How is your information used?

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I may use your information to:

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• process free-trial requests you have submitted;

• dealing with enquiries about my services etc.;

• seek your views or comments on the services I provide;

• notify you of changes to our services;

• send you communications which you have requested about our services;

• activities, promotions of our associated services;

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I review our retention periods for personal information on a regular basis. We will hold your personal information on my systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant coaching agreement we have together (should you become one of my clients).

Who has access to your information?

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I do not sell or freely distribute any information about you or your account to other parties. I will not sell or rent your information to third parties. I will not share your information with third parties for marketing purposes.

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Your choices

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You have a choice about whether you wish to receive information from me. If you do not want to receive any communications from me about the incredible work I do for Kids and Young People and Adults and my exciting products and services, then you can send me an email me and put “unsubscribe” in the title and I will unsubscribe you.

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I will not contact you for any purposes by email, phone or text message unless you have given your prior consent. You can change your communication preferences at any time by contacting me by email: claire@clairejonescoaching.co.uk or telephone on 07812 013 807.

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How you can access and update your information

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The accuracy of your information is important to me. If you change email address, or any of the other information I hold is inaccurate or out of date, please email me at: claire@clairejonescoaching.co.uk or telephone on me on 07812 013 807.

 

You have the right to ask for a copy of the information Claire Jones Coaching hold about you (or your child/teen). Simply contact me via one of the options on this page.

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Security precautions in place to protect the loss, misuse or alteration of your information

 

When you give me personal information, I take steps to ensure that it’s treated securely.

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Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk. Once I receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’ (where applicable?)

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Like many other websites, Claire Jones Coaching website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps me to improve our website and deliver a better more personalised service.

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It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, contact your ISP. 

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Links to other websites

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My website may contain links to other websites or other organisations.

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This privacy policy applies only to my website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from my website.

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In addition, if you linked to my website from a third-party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

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16 or Under

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I am concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide me with personal information. I do NOT video-record coaching sessions or take pictures without first gaining express permission from the Parent where this is required for the purposes of coaching enhancement or follow up training. As a policy though, I DO NOT record coaching sessions, but I may keep digital records on file of what the coaching covered with any individual child or teen.
 

Also, please see my Safeguarding Policy – https://www.clairejonescoaching.co.uk/safeguarding-policy

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Review of this Policy

I keep this Policy under regular review.

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